# Notifications

<p class="doc-lead">The Notifications screen is your in-app activity inbox. It lists recent changes on transactions and records you can access, and lets you subscribe to collections so new activity appears here and in the bell icon on the top bar.</p>

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<p class="doc-toc-title">On this page</p>
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<div class="doc-toc-links">
<a href="#/settings/notification-settings?id=overview">Overview &amp; List View</a>
<a href="#/settings/notification-settings?id=quick-start">Quick Start</a>
<a href="#/settings/notification-settings?id=filters">Filters</a>
<a href="#/settings/notification-settings?id=actions">Actions</a>
<a href="#/settings/notification-settings?id=how-it-works">How It Works</a>
<a href="#/settings/notification-settings?id=faq">FAQ</a>
<a href="#/settings/notification-settings?id=related">Related</a>
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</div>
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<h2 id="overview">Overview &amp; List View</h2>

Go to <b>Settings → Notifications</b> from the left menu, or click the <b>bell icon</b> on the top bar.

Each row shows a linked transaction or record (collection name and ID), what changed, who made the change, and how long ago. CRM reminders show a reminder title, due time, and quick actions (Done, Snooze 30 minutes, Open).

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<h2 id="quick-start">Quick Start</h2>

<h3>1. Open Notifications</h3>
Go to <b>Settings → Notifications</b> or use the top-bar bell icon.

<h3>2. Subscribe to collections</h3>
Click <b>Subscribe</b> and choose the modules or document types you want to follow.

<h3>3. Open a notification</h3>
Click a row to open the linked record. The notification is marked as viewed.

<h3>4. Mark all as read</h3>
Use <b>Mark all as viewed</b> to clear unread items from the list.

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<h2 id="filters">Filters</h2>

| **Filter** | **Description** |
|------------|-----------------|
| Date | From date, to date, or on a specific date. |
| Collection | Limit to modules you have access to (e.g. Sale Invoice, Purchase Order). |

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<h2 id="actions">Actions</h2>

| **Action** | **Where** | **Description** |
|------------|-----------|-----------------|
| Subscribe | Header | Choose collections to receive notifications for. |
| Mark all as viewed | Header | Marks every notification in the current list as read. |
| Open row | Row click | Opens the linked transaction view and marks the item viewed. |
| Done | CRM reminder row | Completes the reminder. |
| Snooze 30m | CRM reminder row | Postpones the reminder by 30 minutes. |
| Open | CRM reminder row | Opens the linked CRM record. |

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<h2 id="how-it-works">How It Works</h2>

<p><b>Notifications</b> (this screen) is the <b>user inbox</b> — what you see when activity happens on records you follow.</p>

<p><b>Notification System</b> (under Settings) is <b>admin configuration</b> for outbound messages (email, WhatsApp, etc.): templates, providers, transaction configs, and recipient rules. See the <a href="#/settings/settings?id=notification-system">Settings hub → Notification System</a>.</p>

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<h2 id="faq">FAQ</h2>

<p><b>Why do I not see notifications for a module?</b></p>
<p>You must subscribe to that collection, and your role must allow access to the underlying screen.</p>

<p><b>What is the difference between this screen and Transaction History under Notification System?</b></p>
<p>This inbox shows in-app activity for subscribed collections. Transaction History logs outbound notification delivery (WhatsApp, email, etc.) configured by an administrator.</p>

<p><b>Why am I not receiving in-app notifications?</b></p>
<p>Subscribe to the collection on this screen and confirm your role can open the underlying module. Browser notifications may need permission in the browser.</p>

<p><b>Can I mute one module only?</b></p>
<p>Yes. Unsubscribe from specific collections while keeping others — changes apply to your user only.</p>

<p><b>Do notifications include Field Sale App events?</b></p>
<p>In-app notifications cover subscribed web collections. Mobile push depends on app configuration and provider setup separately.</p>

<p><b>Where are WhatsApp templates configured?</b></p>
<p>Administrators configure providers and templates under Notification System — see <a href="#/settings/notification-providers">Notification Providers</a> and <a href="#/settings/notification-transaction-configs">Notification Transaction Configs</a>.</p>

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<h2 id="related">Related Topics</h2>

<ul>
<li><a href="#/settings/settings">Settings hub</a></li>
<li><a href="#/settings/notification-transaction-history">Notification Transaction History</a></li>
<li><a href="#/settings/notification-templates">Notification Templates</a></li>
<li><a href="#/features/whatsapp">WhatsApp Messaging</a></li>
</ul>