Service Items define every service your organization sells to customers, purchases from vendors, or both — installation, annual maintenance contracts, consulting hours, training sessions, and software subscriptions. Each item carries pricing, tax, and accounting details used across Service Completion Notes, Service Receipt Notes, and invoices.
On this page
List columns: Id, Name, Code, SAC/HSN, Unit, Service Group, Purchase Price, Selling Price, MRP, Revenue Account, Expense Account.
Quick filter tabs: Active, Suspended *(default tab on open)*.
Advanced Filters: Id, Name, Service code, SAC/HSN, Service group, Unit, Status (Active / Suspended), Saleable, Purchasable, Created Date.
List actions: New, Edit, Delete, View, Export (Excel, when permitted).
Where is the Service Code field?
If auto-numbering is enabled for Service Items in Settings → Number Settings, the code is generated on save and the field is hidden on the form.
Can a service item be both saleable and purchasable?
Yes. Check both boxes — for example, a consulting service you resell to customers after purchasing from a subcontractor.
Why are Revenue Account and Expense Account required?
Revenue Account is required when Saleable is checked; Expense Account is required when Purchasable is checked. These accounts are used when the service appears on invoices.
How do I see purchase and sales history for a service item?
Open the Service Enquiry report and select the item, or click the item name on a Service Completion Note or Service Receipt Note line.
What is the difference between a Service Item and an Inventory Item?
Service items represent intangible work (consulting, maintenance, installation labour). They appear on service notes and invoices but never post to stock. Use Inventory Items for physical goods.
What happens when I suspend a service item?
Suspended items are hidden from selection on new service notes and invoices. Existing transaction lines and approved documents are unchanged.
Can I make a service saleable but not purchasable?
Yes. Uncheck Purchasable and leave Saleable on — for example, in-house services you bill but never buy from vendors.
Why is Sale Return Account or Purchase Return Revenue Account required?
When Saleable or Purchasable is checked, return accounts are mandatory so credit notes and purchase returns post to the correct ledger accounts.
Do prices on the item form override invoice prices?
Selling Price and Purchase Price are defaults. You can change unit prices on individual invoice or order lines without updating the master item.
Can I delete a service item used in transactions?
Delete may be blocked when the item is referenced on approved documents. Suspend the item instead to prevent new use while keeping history intact.