# Service
The Service module manages non-inventory offerings — installation, maintenance contracts, consulting, subcontracted work — from master data through delivery confirmation and supplier receipt to invoicing.
End-to-End Workflow
Before day-to-day use: set up Service Units, Service Groups, and Service Items with saleable and/or purchasable flags.
|
Analyse margins — use
Service Enquiry to compare purchase cost and sales revenue for any service item.
Transactions
| **Page** | **Purpose** |
|----------|-------------|
| Service Completion Note | Record service delivered to a customer. Created from Sale Order or Sale Invoice; creates Sale Invoice. |
| Service Receipt Note | Record service received from a supplier. Created from Purchase Order or Work Order; creates Purchase Invoice. |
Masters & Settings
| **Page** | **Purpose** |
|----------|-------------|
| Service Items | Define services with pricing, tax, and accounts. |
| Service Groups | Classify service items in a hierarchy. |
| Service Units | Define units of measure (Hour, Visit, Job). |
| Service Settings | Shipment details, line fields, footer notes. |
Reports
See Service Reports — Service Enquiry for item purchase and sales history.
FAQ
What are the two service documents?
Service Completion Note (deliver to customer) and Service Receipt Note (receive from supplier).
Do service notes post to accounts?
No. SCN confirms delivery; SRN confirms receipt. Invoices post revenue/cost.
How to bill after service delivery?
Approve SCN → Create Invoice for sale invoice. Approve SRN → purchase invoice.
Service items vs inventory?
Service Items are non-stock — separate item type from inventory SKUs.
Where configure shipment on SCN?
Service Settings — Show Shipment Details.